Frequently Asked Questions
OUR COVID-19 RESPONSE:
For the safety of our team, we cannot accept returns and exchanges at this time.
To offset this, we are temporarily altering our return and exchange policy to be the following: Any orders placed until further notice can be returned after this pandemic, whenever that may be. For us to accept returns or exchanges, items must be new in their packaging, not washed, and not used or worn past trying on for size.
We cannot stress enough how important double checking our size charts are at this time. We have re-taken measurements of all products to make sure everything is as accurate as possible to help customers find the correct size the first time.
If you are concerned about receiving mail at this time, we understand. A large percentage of our stock is packaged by the manufacturer and are not directly touched by any of our team. If you would be more comfortable, we would recommend throwing the packaging away immediately and washing your hands. If you would feel most comfortable washing your items, you can see our washing instructions down below.
Please note that due to Covid-19, shipping delays are to be expected, especially with international customers. Please be extra patient with the USPS employees still working during this pandemic.
Take care of yourselves and each other during this difficult time.
What is CAMP HOWL?
We are an artist owned and operated small business based out of Atlanta, GA! Our team consists of a few tight knit friends that work together to share colorful apparel and accessories with the world. We have always aimed to create what we want to see and own ourselves, and strive to provide quality products while doing it.
What is the best method of contact?
If you have any questions, please send us a message at email@example.com and we'll get back to you as soon as we can!
How do I wash my apparel and other fabric accessories?
|Shirts and Hoodies||
Wash inside out in cool water with a mild detergent. Hang to dry.
Bandanas, Lanyards, Bracelets
Hand wash in cool water with a mild detergent. Let air dry.
Hats, Bags & Wallets, Plush
Spot clean only with a mild detergent. Let air dry.
We do not recommend ironing or dry cleaning any of our products!
I received the wrong item in my order, what happened?
We're very sorry about that! Please e-mail us right away and we'll make sure you're taken care of. Our e-mail is firstname.lastname@example.org.
How do I return or exchange my items?
We're more than happy to help you get the items you want! If you received a shirt or hoodie that's too big or small, we recommend looking at the sizing chart and comparing to a similar piece of clothing you own to find your size before ordering or requesting an exchange.
Please e-mail us within 10 days of receiving your order. Since we are a small business, we ask the customer pay for shipping on exchanges and returns. We only accept returns on items that are new in their packaging, not washed, and not used or worn past trying on for size.
My package was lost or stolen! What can I do?
We're always incredibly sad to hear when this happens and are terribly sorry for the stress. Unfortunately, when we hand our packages over to USPS we no longer have any control over what happens to them. In the event of a lost or stolen package, please contact USPS or your local postal authority to receive assistance or open a claim.
What is sizing like on your apparel?
We have sizing charts on every shirt and hoodie product page for your convenience. Different products have different measurements and we always recommend double checking our size charts before purchasing.
What sizes do you have available?
Currently we offer X-Small through 5X-Large, but not all products are available in every size. Please check the individual product pages to see what sizes we have.
My size is out of stock! When will you have it?
We're very sorry about that! The short answer is: It's hard to say! Our restocks are dependent on how low we are on similar products, what events we'll be attending in the near future, and how well individual items have sold online and at events.
Some things will not be restocked and we mark them as such.
You can always follow us on social media or subscribe to our newsletter for regular updates on restocks and new products!
Shipping on my order is expensive! Why is it so much?
All of our shipping is calculated at check out by weight according to what USPS charges us to mail your order. If you are ordering multiple large items you're more likely to see shipping go up as a result, especially if you are located outside of the United States. We always recommend ordering with a friend if you can to split costs and cut down on shipping waste!