Frequently Asked Questions
Updated January 14, 2022
SHIPPING DELAYS DUE TO THE COVID-19 PANDEMIC
Please be aware that the United States Postal System is still experiencing delays caused by the impact of the COVID-19 pandemic. Because of this, we cannot guarantee any delivery date, especially for international orders. Your patience is appreciated!
IN RESPONSE TO COVID-19
As of July 2021, we are now accepting returns and exchanges again! Please reference our return and exchange policy below.
If you are concerned about receiving mail at this time, we understand. A large percentage of our stock is packaged by the manufacturer and are not directly touched by any of our team. If you would feel most comfortable washing your items, you can see our washing instructions down below.
Please note that due to COVID-19, shipping delays are to be expected, especially with international customers. Please be extra patient with the USPS employees still working during this pandemic.
Take care of yourselves and each other during this difficult time.
What is CAMP HOWL?
We are an artist owned and operated small business based out of Atlanta, GA! Our team consists of a few tight knit friends that work together to share colorful apparel and accessories with the world. We have always aimed to create what we want to see and own ourselves, and strive to provide quality products while doing it.
What is the best method of contact?
If you have any questions, please send us a message at firstname.lastname@example.org and we'll get back to you as soon as we can!
How do I wash my apparel and other fabric accessories?
|Shirts and Hoodies||
Wash inside out in cool water with a mild detergent. Hang to dry.
Bandanas, Lanyards, Bracelets
Hand wash in cool water with a mild detergent. Let air dry.
Hats, Bags & Wallets, Plush
Spot clean only with a mild detergent. Let air dry.
We do not recommend ironing or dry cleaning any of our products!
I live in the United Kingdom and am not seeing my country for shipping at checkout, why is that?
Sadly, due to the new VAT laws that went into place January 1st, 2021 we had to suspend shipping to the UK until we can navigate how to adhere to the new regulations. We hope we can start shipping to y’all again, but at this time we are unsure when that will be possible.
We will be sure to post on social media when/if this changes! Thank you for your patience.
I received the wrong item in my order, what happened?
We're very sorry about that! Please e-mail us right away and we'll make sure you're taken care of. Our e-mail is email@example.com.
How do I return or exchange my items?
We're more than happy to help you get the items you want! If you received a shirt or hoodie that's too big or small, we recommend looking at the sizing chart and comparing to a similar piece of clothing you own to find your size before ordering or requesting an exchange.
Please e-mail us within 10 days of receiving your order. Since we are a small business, we ask the customer pay for shipping on exchanges and returns. We only accept returns on items that are new in their packaging, not washed, and not used or worn past trying on for size.
My package was lost or stolen! What can I do?
We're always incredibly sad to hear when this happens and are terribly sorry for the stress. Unfortunately, when we hand our packages over to USPS we no longer have any control over what happens to them. In the event of a lost or stolen package, please contact USPS or your local postal authority to receive assistance or open a claim.
What is sizing like on your apparel?
We have sizing charts on every shirt and hoodie product page for your convenience. Different products have different measurements and we always recommend double checking our size charts before purchasing.
What sizes do you have available?
Currently we offer X-Small through 5X-Large, but not all products are available in every size. Please check the individual product pages to see what sizes we have.
My size is out of stock! When will you have it?
We're very sorry about that! The short answer is: It's hard to say! Our restocks are dependent on how low we are on similar products, what events we'll be attending in the near future, and how well individual items have sold online and at events.
Some things will not be restocked and we mark them as such.
You can always follow us on social media or subscribe to our newsletter for regular updates on restocks and new products!
Shipping on my order is expensive! Why is it so much?
All of our shipping is calculated at check out by weight according to what USPS charges us to mail your order. If you are ordering multiple large items you're more likely to see shipping go up as a result, especially if you are located outside of the United States. We always recommend ordering with a friend if you can to split costs and cut down on shipping waste!