FREQUENTLY ASKED QUESTIONS

How can I contact CAMP HOWL?

If you have any questions, please send us a message at helpdesk@camphowl.com and we'll get back to you as soon as we can! 

We're also on Telegram! You can message @CAMPHOWL and we'll respond when we're able to.

How do I wash my apparel and other fabric accessories?

 Shirts and Hoodies

Wash inside out in cool water with a mild detergent. Hang to dry. 

Bandanas, Lanyards, Bracelets

Hand wash in cool water with a mild detergent. Let air dry.

Hats, Bags & Wallets, Plush

Spot clean only with a mild detergent. Let air dry.

 

We do not recommend ironing or dry cleaning any of our products! 

I received the wrong item in my order, what happened?

We're very sorry about that! Please e-mail us right away and we'll make sure you're taken care of. Our e-mail is helpdesk@camphowl.com.

How do I return or exchange my items?

Due to our situation at this time, we are unable to accept returns or facilitate exchanges. 

My package was lost or stolen! What can I do?

We're always incredibly sad to hear when this happens and are terribly sorry for the stress. Unfortunately, when we hand our packages over to USPS we no longer have any control over what happens to them. In the event of a lost or stolen package, please contact USPS or your local postal authority to receive assistance or open a claim.

What is sizing like on your apparel?

We have sizing charts on every shirt and hoodie product page for your convenience. Different products have different measurements and we always recommend double checking our size charts before purchasing.

What sizes do you have available?

Currently we offer X-Small through 5X-Large, but not all products are available in every size. Please check the individual product pages to see what sizes we have.

My size is out of stock! When will you have it?

We're very sorry about that! The short answer is: It's hard to say! Our restocks are dependent on how low we are on similar products, what events we'll be attending in the near future, and how well individual items have sold online and at events.

Some things will not be restocked and we mark them as such.

You can always follow us on social media or subscribe to our newsletter for regular updates on restocks and new products!

Shipping on my order is expensive! Why is it so much?

All of our shipping is calculated at check out by weight according to what USPS charges us to mail your order. If you are ordering multiple large items you're more likely to see shipping go up as a result, especially if you are located outside of the United States. We always recommend ordering with a friend if you can to split costs and cut down on shipping waste!